Customer relations and customer service, solving difficult situations and coordinating with involved departments – that’s what I like! International companies will benefit from my multilingual commercial communication skills (Dutch, French, Italian, Swedish, English). I have experience with the customer service platforms Zendesk and Freshdesk, CRM Lime, Navision (basic knowledge) and Microsoft Office – and eager to expand knowledge.

Staff shortage? Peak periods? I am the lifesaver who will guarantee continuity and first-class customer service! 
As an interim customer service agent I am generally part-time available and responsive to specific needs to the extent possible. 
 

LANGUAGE & CUSTOMER COMMUNICATION ADVICE

Analysing existing customer communication (e.g. from the customer service platform) and suggest concrete language and communication improvements.

By implementing clear, correct and suitable commercial language in a structured manner, practical and valuable communication guidelines will be established. Seasoned agents and new hires alike will achieve smooth and appropriate communication skills for optimal customer service. 

Result? Less misunderstandings, more customer satisfaction!

I assist with proofreading, improving and updating existing text to make sure that they work in their entirety and in their context or help with providing new suitable text/content adapted to the target groups – in other words, “refresh or rewrite”.

Result? Customers will read on instead of dropping off and will remember the essentials.